Cloopen|Cloud-based Contact Center|北京容联易通信息技术有限公司

Call Center

Connect your customers with an engaging and satisfying experience

Fax

Easily sending and receiving faxes

Live Chat

Provide real-time support for customers

Improve the conversational experience and increase the customer retention rate for online businesses.
Reliable and fast chat with a range of features
Customer information, quick reply, knowledge base supported online communication

CRM

Integrated CRM that’s compatible with contact center

Improve business relationships
Help companies stay in touch with customers, streamline processes, and improve profitability
Simple dashboard, you can see everything in one place

Tickets

Impress your customers and increase their satisfaction

Improve team's overall workflow and reduce response times
Omnichannel support enables agents to serve customers in their preferred channels
Improve agent's productivity

Bulk Outbound Call

Make more
conversations

Supports fixed concurrency and intelligent concurrency
Set up scheduled automatic calls to make sure you’re calling with the right prospect at the right time
Support batch import of numbers and filter duplicate numbers

Reporting

Dashboards and reports that turn data into action

Monitoring

Track, analyze, and manage agent performance to optimize customer service

Quality Inspection

Visually optimize the agent-customer interaction experience

Continuously measure and monitor agent performance
Automatically detect customer emotions through the change of tone and volume, language use.
Improve agent efficiency and customer satisfaction

SMS

Faster and high efficiency with lower cost