Give your team an intuitive, easy-to-use way to visualize and present performance
Evaluate your processes, conversations & agents
Use reporting data to improve contact center performance to maintain amazing customer experience
01
Process Analytics
Helps telephony teams analyze the health of the entire call/contact center. Easier to spot call trends, volume trends, which helps you improve and optimize the customer experience.
02
Conversation Analytics
Understanding the number of calls, hold time, average talk time, etc. allows you to spot improvement areas easily. The monitoring function for performing regular quality checks is also available.
03
Team Analytics
Evaluating report can be categorized as teams. Team reporting allows to view reports of calls handled by agents within a team, average handling time, response speed metrics, etc.
04
Know everything through the dashboard
Generate tailor-made reports. All data modules are centralized here.
Fast & Easy Stable Quality Service
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