Cloopen|Simple Support Software Connects Teams to Customers

Call Center

New Generation of Call Center, expand your reaching ability through VoIP service

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Omnichannel

Manage all channels in one place to reach next level customer experience

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Tickets

Ticketing management gives service agents time to spare, customers a reason to be happy

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CRM

An all-in-one suite to manage customers, projects, and everything in between

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Reporting

Help understand agent performance, evaluate key performance indicators, and make informed decisions to enhance customer service

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Monitoring

Monitoring systems enable your business to run more efficiently with time and activity insights

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Live Chat

A full-service platform that provides chat services to better improve the customer experience.

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Knowledge Base

To increase agent productivity and improve the quality of customer service interactions

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AI Bot

Providing a helping hand for agents and 24/7 support for customers. Deliver better customer service with AI Bot.

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A2P SMS

Quickly contact customers anytime, anywhere

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One-stop Service

Security

Did you know?

For years, we’ve been prioritizing data security for our clients. See why more than 300,000 agents globally trust our products.

Network Security
IP whitelist management to avoid brute force cracking of login
Transfer Security
TIS transport layer protocol to avoid snooping.
Application Security
Interface vulnerability scanning to avoid illegal request attacks.
Data Security
DB data files are stored encrypted to avoid clear text leakage of DB data.
Development Security
Develop code review and release process system to avoid human non-security bugs.
Data SecurityMaintenance Security
7*24 monitoring + O&M security management system to reduce the impact of accidents for the first time.