SimpleConnect supports intelligent monitoring and intelligent quality inspection.

Intelligent monitoring can monitor customer service and platform operation in real time. In order to ensure smooth operation of the platform, an alarm will be triggered when the warning value is reached.

Combined with the intelligent quality inspection function, the service quality can be controlled at any time and the customer service can be comprehensively and quickly assessed. Double quality inspection of text and voice can accurately locate problems.

Use the results of intelligent quality inspection to optimize service content and speech skills to improve service experience.